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Customer Service & Community Outreach Representative

Company: MELA Group
Location: Westminster
Posted on: May 5, 2021

Job Description:

Job Description The Customer Service Representative will ensure accurate and timely collection and analysis of the Federal LifeLine Program data for monitoring progress towards meeting goals and reporting to agency funders. The Customer Service Representative champions initiatives for the greater good through impactful promotional strategies and events. The ultimate goal of the program is to assist underprivileged community members in obtaining basic communication tools to improve the quality of life and seek impactful alternatives for low-income families to increase their socio-economic standing and provide overall job security. Responsibilities : Create, distribute, and collect records of program participants Create program activities and accurate participant records in unique databases Maintain up-to-date and accurate records of community participation in databases Attend database management training as required by funders and/or division leadership Generate data reports at regular intervals throughout the year to check for accurate and complete data collection Understand program goals, monitor progress towards meeting these goals, and communicate this progress to program leadership on a regular basis Provide general assistance to the members of the division Ensure participant files contain all necessary and up-to-date participation documentation Take messages and route calls as needed in a courteous and pleasant manner Greet and assist community members in the division/program Assist in day to day operations of the division/program as needed Assist in the completion and processing of reports for the division Perform all other related duties as assigned by operational management Qualifications: High school diploma or equivalent Attention to detail and commitment to program necessities Problem-solving abilities Comfort taking initiative to learn the data needs of the program, determine and generate corresponding data reports, and share findings on an on-going basis Courteous and pleasant manners Customer service and organization skills Good judgment and commitment to ensuring the confidentiality of participants' records Professional demeanor Commitment to good attendance and punctuality Commitment to the agencys mission Experience working with not-for-profit agency/organization Our company's mission is to foster and encourage innovation for individuals and for our community that surrounds us so it can be easily emulated. In a world full of reactivity, MELA Group breeds toughness and perspective to keep a great balance to the environment around us. MELA Group carries a lot of meaning in the name, it stands for Measurable Excellence (and) Lasting Accomplishments. Our leadership team has demonstrated these characteristics on a daily basis. Persons with Experience in the following areas should apply: Community Outreach, Community Engagement, Community Marketing, Community Management, Community Coordinator, Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service Company Description Our focus is singular: Were always working on creating the next wave of business managers who can extend the reach of the Fortune 500 companies we represent. In their hands, our campaign planning, sales strategies, and organic approach to customer acquisitions really gets results. MELA Group represents a wide variety of clients, and that means we need to fill our ranks with business-minded people who can adapt to any terrain. Thats why our management and business training program is so focused. Our people learn the most cutting-edge techniques for being successful in this industry from experts who have achieved their own successes.

Keywords: MELA Group, Westminster , Customer Service & Community Outreach Representative, Sales , Westminster, California

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