Family Service Counselor
Company: SCI Shared Resources, LLC
Location: Westminster
Posted on: June 20, 2022
|
|
Job Description:
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Accountable for serving client families by making at need cemetery
arrangements, and selling pre-need arrangements. The Family Service
Counselor serves families by providing exemplary personalized
service and plays an essential role in generating revenue for the
cemetery as well as acting as the primary contact for families.
JOB RESPONSIBILITIES
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each
day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred
families
Maintains and tracks activity levels to ensure productivity
Build Rel a tion s hi ps with Families
Responds to client inquiries in a timely, respectful, sensitive and
professional manner
Connects with families through listening, honest communication and
genuine concern
Develops an understanding of each familys unique needs and offers
solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with
professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for
referrals
Earns the right to gain referrals to offer protection to protect
family members, and the familys relatives and friends, by educating
them on the benefits of pre-planning
Teamwork
Represents a continuous link from services provided at need,
through aftercare, to providing services to protect families in the
future
Collaborates and teams with funeral directors, location managers,
and other members of funeral home and or cemetery staff, to provide
seamless, high quality service
Thoroughly and completely reviews previous services and contacts
with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
MINIMUM REQU I R EM E N TS
Education
High school diploma or equivalent
1-2 years of college or an equivalent of education and
experience
Experience
High school equivalency and 1-2 years of college or an equivalent
of education and experience
1-2 years of customer service or sales industry experience
preferred
Licenses
Current state/province issued drivers license with an acceptable
driving record
Insurance license if required by state/province law and as
prescribed by each state board
Knowledge, Skills and Abilitie s
Must be able to pass the Companys internal presentation
certification within thirty days of hire
Ability to work a number of evenings and or weekends every
month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by
state/province
Flexible hours but, at times must have the ability to work up to 12
hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Postal Code: 92683
Category (Portal Searching): Sales
Job Location: US-CA - Westminster
Keywords: SCI Shared Resources, LLC, Westminster , Family Service Counselor, Other , Westminster, California
Click
here to apply!
|