Optician
Company: Nesco Resource
Location: Westminster
Posted on: June 15, 2022
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Job Description:
JOB DESCRIPTION General Summary The primary function of this
role is helping customers find eyeglasses and contact lenses that
are the best match for each patient while providing the highest
levels of quality and care. Essential Functions Determines the
reason for the patients' visit and identifies lifestyle needs and
delivers recommendation to patients for eyewear needs following the
prescription given by their optometrist Attracts and retain
customers by delivering exceptional customer service, foster
customer retention, and promotes outstanding patient satisfaction.
Assists customers in the selection of frames and coordinates frames
with optical measurements and prescription Recommends specific
lenses, lens coatings and frames to suit customer needs,
occupation, habits, and facial features Taking measurements,
assisting patients with adjustments and/or troubleshooting and
dispensing eyewear. Ensures correct pricing and realistic delivery
time quotes to patients Ability to provide enthusiastic and concise
communication to meet and exceed patient expectations as well as
foster positive relationship with team members Clean and
merchandise displays daily, always displaying effective merchandise
Assist with insurance billing and processing orders Documents all
patient communication in patient record within practice software
system Works on special projects and perform other related duties
as assigned or requested Job Specifications Typically has the
following skills or abilities: One to two years of experience in
related field If Required by State: Applicable State licensure or
certification by a nationally recognized optician association as an
optician Working knowledge of MS Office package Demonstrated
ability to successfully perform multiple tasks in a fast-paced
environment Effective verbal communication skills to prioritize
multiple tasks and to be available for incoming calls and inquires
Effective written communication skills to clearly document customer
situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport building skills Ability to ask
appropriate and relevant questions to identify customer needs
Proven problem solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying
customer/call handling guidelines Ability to listen, process
transactions and interact with customers simultaneously in a
fast-paced environment Working Conditions The working environment
is generally favorable. Lighting and temperature are adequate, and
there are no hazardous or unpleasant conditions caused by noise,
dust etc. The above information on this description had been
designed to indicate the general nature and level of work performed
by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees
assigned to this job grade. Nesco Resource and affiliates (Lehigh
G.I.T Inc, and Callos Resource, LLC) is an equal employment
opportunity employer and does not discriminate on the basis of
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, age, or veteran status, or any other
legally protected characteristics with respect to employment
opportunities.
Keywords: Nesco Resource, Westminster , Optician, Other , Westminster, California
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