Client Care Representative
Company: Westminster Veterinary Group
Location: Westminster
Posted on: May 15, 2022
Job Description:
Job DescriptionOVERVIEW:The Client Care Representative is often
the first point of contact with clients, exception service skills
are required. The Client Care Representative must be friendly,
professional, courteous, always show urgency and appropriate
concern ESSENTIAL FUNCTIONS:
- Greet clients in a friendly, professional, and efficient
manner
- Answer multi-line phone system and directing the calls
accordingly
- Obtain medical and other information from referring vets
- Schedule and confirm appointments
- Check patients in the hospital according to schedule and
prepare patient files
- Notify appropriate departments that patients have arrived
- Make sure the lobby and reception areas are organized and neat,
including stocking and cleaning areas for clients
- Obtain deposits and other payments from clients
- Client admission and check out
- Print and distribute daily schedules
- Mail out prescriptions KNOWLEDGE & SKILLS:
- Customer Service
- Multi-Tasking
- Cash handling
- Professional appearance
- Smiles and positive attitude
- Computer and business system proficiency
- Verbal and written communication skills
- Phone systems EDUCATION/ EXPERIENCE:• At least 1 year in a
customer service role • High School Diploma/GED or equivalent •
Veterinary field, terminology, and protocols a plus • Working
effectively in a team PHYSICAL DEMANDS:
- The physical demands described here are representative of those
that must be met by an employee to successfully perform the primary
functions of this job
- Frequently position self and move about the reception area to
file, use office machinery such as fax, scanners and computers, and
assist clients with merchandise
- Frequently transports inventory to stock shelves.
- The employee must occasionally lift and/or move up to 25
pounds.
- Often transport patients to weigh on scales
- Frequently required to communicate with clients, team members
and associates. Must be able to exchange accurate information
- While performing the duties of this job, the employee is
regularly required to sit, talk, or hear.
- While performing the duties of this job, the employee is
occasionally required to walk; use hands to finger, handle, or
feel; reach with hands and arms; climb or balance; stoop, kneel,
crouch, or crawl; taste or smell. WORK ENVIRONMENT:While performing
the duties of this job the employee is exposed to hazards
associated with aggressive patients, hazards associated with
infected animals and controlled substances; exposure to unpleasant
odors and noises; exposure to bites, scratches and animal wastes;
possible exposure to contagious diseases Please note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
Keywords: Westminster Veterinary Group, Westminster , Client Care Representative, Other , Westminster, California
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