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Genesys Engineer

Company: Mastech Digital
Location: Westminster
Posted on: May 3, 2021

Job Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Genesys Engineer for our client in the Information Technology Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.Duration: 6+ Months Contract Location: Orange County, CARole: Genesys Engineer Primary Skills: Routing Role Description: For this role, you must be a Genesys Deployment Engineer and Architect with at least 10+ years of relevant experience in the following areas:- Strong experience with Genesys products: installation, configuration and troubleshooting- In-depth understanding of Genesys architecture for all mentioned components- Understanding of Genesys HA architecture, including functionality of related 3d party components- Understanding of Genesys Disaster Recovery architecture, including functionality of related 3d party components- In-depth understanding of Genesys Framework, IVR, eServices, Routing, Recording and Reporting- Products in focus: ORS, GAAP (GIA), eServices, URS, SIP Server, GIR, IWD, GIR- Understanding of SIP infrastructure, including SIP protocol, SBC solutions, load balancing, etc.- Experience in communications with customers representatives- Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-pf-the-art call center solutions.Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.Experience: Minimum 10+ yearsRelocation: This position will not cover relocation expensesTravel: NoLocal Preferred: YesNote : Must be able to work on a W2 basis/C2CRecruiter Name: Yashini Sindhu Recruiter Phone: Direct: / T(Extn: 2144) Equal Employment Opportunity Minimum Education Required: BachelorYears of Experience Required: More than 5 yearsExpected Travel Time: None - provided by Dice

Keywords: Mastech Digital, Westminster , Genesys Engineer, Engineering , Westminster, California

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