Relationship Banker
Company: East West Bank
Location: Westminster
Posted on: June 25, 2022
Job Description:
Introduction Since 1973, East West Bank has served as a pathway
to success. With over 120 locations across the U.S. and Greater
China, we are the premier financial bridge between the East and
West. Our teams of experienced, multi-cultural professionals help
guide businesses and community members on both sides of the Pacific
looking to explore new markets and create new opportunities, and
our sustained growth and expertise in industries like real estate,
entertainment and media, private equity and venture capital, and
high-tech help build sustainable businesses and expand our
associates' potential for career advancement.Headquartered in
California, East West Bank (Nasdaq: EWBC) is a top performing
commercial bank with an exclusive focus on the U.S. and Greater
China markets. With a strong foundation, enterprising spirit and a
commitment to absolute integrity, East West Bank gives people the
confidence to reach further.OverviewBeing the next generation
Relationship Banker at East West Bank means you are part of a
world-class team that focuses on delivering a high quality,
high-touch, and high-tech relationship banking experience across
all customer touchpoints.As a Relationship Banker, you will play a
key role in:
- Managing, retaining, and acquiring long-lasting win-win
relationships with our customers
- Identifying and understanding customers' long-term financial
needs and offering tailored product and services solutions
- Leveraging the bank's latest technology products to meet our
customers' expanding needs We will help you grow your career at
East West Bank by providing you with ongoing training to expand
your business knowledge, grow your digital acumen, and build
long-lasting relationships with our customers.Responsibilities
- Achieve quarterly and annual team/branch sales goals: C&I,
CRE, SBA, mortgage, treasury management, deposits, wealth
management investment products, international deposits/wires, and
other commercial and consumer products
- Source and develop loans including but not limited to HELOC,
Residential Loan and Commercial Loan
- MLO position only: Comply with annual renewals and all
regulations for MLO; understand the interest rates, financing, and
calculations to better service potential mortgage customers
- Maintain a thorough knowledge of the bank's deposit, loan and
ancillary products and an understanding of the qualifications
required
- Assist customers with financial needs such as cash withdrawals,
deposits, transfers, loan/credit card payments, wire transfers and
foreign currency exchange.
- Highly motivated self-starter with a strong work ethic and
focus on results with clients' best interest in mind
- Applies strong critical thinking and problem-solving skills to
meet clients' needs
- Engage and partner with team members and other lines of
business to offer most appropriate products to customers based on
customers' need
- Communicates effectively and confidently while engaging with
clients
- Able to learn products, services, and technologies quickly and
educate customers on conducting banking transactions online, via
mobile app and self-service portals
- Expert in using digital resources and technologies to optimize
clients' digital banking experience
- Strong desire and ability to influence, educate, and connect
customers to technology
- Perform other duties as assigned Qualifications
- High school diploma or general education degree (GED) required;
Bachelor's degree preferred
- 2+ years of customer service, teller, sales experience, and MLO
experience within the banking and/or financial service industry
highly preferred
- Strong working knowledge of branch operations
- Consultative relationship sales role in a related industry,
with proven success in establishing new clients, deepening customer
relationships, and delivering results
- Professional and thorough, with strong follow-up skills
- Able to adapt to new process and technologies quickly
- Strong familiarity and fluency with branch technology, mobile
and online banking platforms
- Strong problem-solving, decision-making, and customer-service
skills East West Bank is an equal opportunity employer.
Keywords: East West Bank, Westminster , Relationship Banker, Accounting, Auditing , Westminster, California
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