Night Auditor
Company: Great Wolf Resorts
Location: Westminster
Posted on: May 7, 2022
Job Description:
At Great Wolf, our Night Auditor is responsible for providing
nightly Front Desk support and ensures the front office accounting
records are accurate on a daily basis.Essential Duties &
Responsibilities
- Welcomes guests by greeting, answering questions, responding to
requests
- Registers guests by obtaining or confirming room requirements,
verifying pre-registration, assigning rooms, obtaining information
and signatures, issuing guest room keys
- Establishes credit by verifying credit cards or obtaining
cash
- Directs guests to rooms by showing location on resort map
- Conveys information to guests by receiving and transmitting
messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering any inquiries
regarding resort and other services guests may require, such as
entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing
bills, obtaining payment
- Makes resort and other reservations by entering or telephoning
requirements, checking availability, confirming requirements
- Secures guest's valuables by processing lost and found to the
housekeeping department
- Prints appropriate reports and distributes to management
- Prints or emails express check out folios to be distributed by
security to departures
- Completes Manager on Duty training
- Assists accounting in the completion of researching any out of
balance amounts each night
- Batches credit cards and gift cards, researches variance each
night
- Ensures operating systems (Micros and OPERA) balance each
night
- Researches any balances in PI accounts nightly and checks them
in and out each night
- Organizes credit card receipts by type nightlyBasic
Qualifications & Skills
- High School Diploma (or equivalent education/experience)
- Strong basic math skills (addition, subtraction, division,
multiplication)
- Must be flexible regarding schedule, based on business
demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug
screenDesired Qualifications & Skills
- Previous OPERA experience
- Previous experience balancing financial transactions
- Ability to multi-task and prioritize a variety of tasks with
minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skillsPhysical Requirements
- Ability to lift up to 20 lbs.
- Able to sit and/or stand for long periods of timeEqual
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Resorts, Westminster , Night Auditor, Accounting, Auditing , Westminster, California
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